Device Support
Device Support
Technical support will be provided to students through a form request using the following link:
- BSSS ipad helpline: https://go.gov.sg/bsss-pld-helpline or scan the QR Code:
Apple Authorised Service Centre
There will be a fortnightly collection of faulty devices that will be sent via courier to the apple authorised service centres for repairs. The devices sent through the school may take between 1-3 weeks for repairs, depending on the extent of the damage.
Should there be a need to send the device for immediate repairs, below is the list of Apple Authorised Service Centres that you may visit.
| No. | Service Centre Location | Service Centre Number | Service Centre Email | Service Centre Operating Hours |
|---|---|---|---|---|
| 1. | QCD Technology @ Westgate (450m from Jurong East MRT) |
6515 2010 |
support_westgate@qcd-tech.com |
Mon – Fri: 1000 – 1800 |
| 2. | Apple Retail Store @ Jewel Changi Airport (220m from Changi Airport MRT) | 1800 407 4948 | https://getsupport.apple.com | Mon – Thu: 1100 – 2100 Fri – Sun: 1100 – 2200 |
| 3. | QCD Technology @ Wheelock (190m from Orchard MRT) |
6555 0500 |
support_wheelock@qcd-tech.com |
Mon – Fri: 1100 – 1800 |
| 4. | Apple Retail Store @ Orchard Road (400m from Orchard MRT) | 1800 699 2824 | https://getsupport.apple.com |
Mon – Sun: 1000 – 2200 |
Please note that devices sent by parents/students directly to the service centres will not be subjected to the same courier pickup services offered through the school’s service desk.
Device Contractor Information
Should you have any queries about the device, insurance and warranty, you may contact the device contractor directly.
AsiaPac
| Contact | |
|---|---|
| Help Desk Number | 6270 8281 |
| Help Desk Email | pdlpapple@asiapac.com.sg |
| Help Desk Operating Hours | Mon - Thu: 0830 - 1730 Fri: 0830 - 1700 Closed on Sat, Sun & Public Holidays |